Ramey B. commented our technician was very professional and informative and gave us all 5′s, the highest marks you can get on a service-only survey.
John D. turned in the service survey giving technician all 5′s and mentioned he should have had us install his heat pump. We installed a gas line, etc.
John and Diane D. gave our installer and customer care rep a net promoter score of a 10 out of 10 and added great service, on time, and passed code. John had also turned in the service survey above. Thanks John for the positive feedback.
Antonio M. commented we had prompt and good service from the sales person, customer care rep, and installer giving us a net promoter score of a 9.
Ramey B. gave a 10 after he received a tune up and said that our technician had prompt service, clean, wore booties, professional, and had helpful advice.
One of our Comfort Club Members, William T., mentioned that One Hour has been to his place 3 times and each time was very good and educational. He gave us a 9. Thank you William.
David and Ellen J. said we explained the products and procedures thoroughly, listened well and answered all our questions. Gave us a short window of when to expect them for service call. Technician was friendly and courteous. Competitive pricing for products.
Raymond and Julia C. gave our technician and customer care rep a 10 and said “Very Good Job!”
Mina B. gave us a net promoter score of a 10. She said she had personal interaction with the entire staff!
Mike and Libby K. said they couldn’t be more pleased, instant HEAT! Kai was amazing with her initial visit. After 3 hours we called her to let her know what a great delivery was presented. There were constant calls to assure us of promises. The installer was very kind and young. They gave us a 10.
Dan and Linda O. rated us a 10 and said, “great service and great follow up. Thank you!”
Jack and Betty G. also gave us a 10 and said “We had a great presentation and the person who installed the unit was very professional. It’s nice to be warm again.”
Bruce and Nancy B. were completely satisfied and gave us a 10 commenting: very neat job; made my gas installation far superior to how contractor left it, even mad dirt pile neater, probably safer too.
Jean S. received a tune up and gave our technician a 10 commenting that he was both timely and polite, as well as knowledgeable.
Donna W. said, “very pleased with attitude and explaining what I need to do and your care of pump and fireplace. I still, at later date, want new logs and fan connected for the fireplace. Thank you. Donna gave us a 10.
Alice B. remarked that the technician who performed the work on the heat pump was very professional yet friendly. He seemed to know what he was doing. I have been satisfied with the service I have received from One Hour, both on this occasion and in the past.
We love our customers and truly appreciate the wonderful feedback.
Cisco Lee Perez
In August 2012, One Hour Heating and Air Conditioning and Controlled Rain, LLC joined forces to help a young man, Cisco Perez Lee, and his family during his battle with Melanoma. In less than 7 hours and on the hottest day of the year, we were able to raise over $3,000 for Cisco and his family. Sorry to say, Cisco was not able to attend the event because he wasn’t feeling well. As the month progressed, Cisco got worse and unfortunately passed away on September 27th. Amelia, his mom, wanted us to thank everyone for helping with the charity event and let you all know that the donations were very much appreciated. If you didn’t catch his story, here’s a brief summary:
Francisco (Cisco) had a mole removed 2 years ago for cosmetic reasons and the clinic found it to be cancerous. However, the clinic FAILED to tell Cisco’s family. This year, Cisco was very sick and finally in April his mom took him to the ER. That’s when they found out he had cancer. Five days later he was in brain surgery and the cancer had spread throughout his entire body. They have recently found 2 more tumors. Being a single parent and low income family, they need our help.
Because the family wasn’t told 2 years prior that Cisco had Cancer, when they found out it was too late, and sadly it took his life. He is remembered by his counselor as a young man with a lot of life; someone she really enjoyed getting to know. He was very near and dear to her heart. This has been a grueling journey for the family and the faculty and students at Chief Leschi School. We will continue to keep them in our prayers, and ask that you do the same.
Thank you for all the donations, we couldn’t do it without you!!
One Hour Heating & Air Conditioning
Twisties
Extreme Excavations
Brian Burke with NW Event Decorators
Coleen McClaflin
Norman McClaflin
Ron and Vivian Soo
Con and Donna Weibe
Jan Groenthal
Mike and Sandy Drennon
Michael and Lisa Graber
Steve and Janice Nielson
Dave and Julie Danton
Keith and Cheryl Scott
Patty Brownell with PartyLite
Art and Cindy Doughty
Mike and Linda Patterson
Katrina Martinez with Scentsy
Jamie O’Brien
Penny Jennings
Connie Largen with Country Kids Childcare
Vanessa Lindgren with Chief Leschi
Yolanda Boyd with Mister Sparky
Anna Starkey
Aftynn and Noah Wimberly
Melissa Hatwan
Kai and Dustin Doughty
Brian and Libbie McClaflin
One Hour Heating and Air Conditioning and Controlled Rain, LLC have joined forces to hold a charity event on Sat., Aug. 4 from 9 to 4 p.m. on the corner of 93rd Ave and Kimmie St in Tumwater. This event will include a garage sale, raffle, and a silent auction.
Francisco (Cisco) had a mole removed 2 years ago for cosmetic reasons and the clinic found it to be cancerous. However, the clinic FAILED to tell Cisco’s family. This year, Cisco was very sick and finally in April his mom took him to the ER. That’s when they found out he had cancer. Five days later he was in brain surgery and the cancer had spread throughout his entire body. They have recently found 2 more tumors. Being a single parent and low income family, they need our help.
All proceeds from this event will go directly to the family. Cash donations can also be accepted at any local Key Bank branch under Francisco Perez-Lee Donation Account. Join us this Sat. at 9300 Kimmie St. SW, Tumwater and help us support this extraordinary young man.
Garage Sale Items: Furniture, Toys, Clothing, Household Items, Books, Bikes, and lots more… We have been getting donations from all over Thurston County!
Get a FREE Raffle Ticket and you can also buy more tickets for more chances:
Bistro Set
Wheelbarrow, hose, shovel
Remote Control Camaro
Gift Card Tree (Starbucks, Olive Garden, Costco, Safeway, AMC, Red Robin, Tumwater Valley Golf, Capitol City Golf, and more)
Make a bid on our Silent Auction items:
Fire Pit Kit
Valley Athletic Club Initiation Fee
Freezer
Pool
and more
Hope to see you on Saturday, August 4th from 9 to 4 at 9300 Kimmie Street SW, Tumwater.
Emmie-Pie with Ronald McDonald
Please continue to pray for a cure for this type of cancer that Emmie-Pie has. Neuroblastoma is a malignant (cancerous) tumor that develops from nerve tissue.
Apparently, there is still no cure for this cancer and the life span is about 4-10 years unless they come up with a cure. Right now, the doctors are trying to slow down Emmie’s cancer until they find something that will be a cure.
On Feb. 1st, Emmie-Pie and Darla (mom) returned back to Washington State to continue treatment here. Darla’s insurance refused to pay for the chemo treatments in NY noting she can get those in Washington. They will go back to NY when the 2nd phase of the humanize antibody comes out.
While in NY, Emmie-Pie had 2 MIBG Therapies. They took some antibody and mixed it with radioactive and injected it right into Emmie’s body. This therapy finds the cancer cells and tries to kill it. The hospital had to put a shield around the room so Darla wouldn’t get a lot of radiation.
The family also found out while in NY that Emmie-Pie was never in remission. She always had Neuroblastoma in her legs and the doctors didn’t do a MIBG scan to show the cancer in her bones of her legs. However, the MRI shows her head and brain are normal and have no cancer. Praise God.
Currently, Emmie-Pie is at the Mary Bridge Children’s Hospital and will be there for about 4-5 weeks then radiation again on her left thigh which has gotten worse. You can see some other spots all over both legs but after she is done with radiation the doctors will come up with a plan to maintain her cancer until the 2nd phase of the H3F8 comes out. At that time, Emmie-Pie and her mom will fly back to NY for this rare treatment (testing phase).
Here is some history starting on Jan. 21st to now to bring everyone current.
On Jan. 21, Darla wrote: Emmie-Pie’s counts came up all by themselves and she doesn’t need her stem cells. The doctor said this is uncommon for this kind of treatment that she got twice. So Emmie-Pie gets scans on Jan. 24 and 25 to see what kind of treatment they will be doing next.
On Jan. 25, Darla wrote: Well we got the scans today and she is better. You can see some spots but very faint. However, she has one spot on her thigh that got worse so now she has to start very high dose chemo for 5 days on Monday, Jan 30th and then on Monday, Feb. 6th we get stem cells back and we wait for scans to see what we are going to do next. Find more out tomorrow and I will let ya know more.
On Feb. 6, Darla wrote: Emmie-Pie got some platelets today and she is getting MRI of her head and thigh on the 8th and then right in to Mary Bridge Children’s Hospital for blood then high dose chemo.
On Feb. 8, Darla wrote: Emmie-Pie and I just checked in to Mary Bridge Children’s Hospital and she is getting blood right now and she will start high dose chemo tonight for 5 days, tomorrow we will get the results of the MRI of the head and brain and will let you know when we find out something.
On Feb. 10, Darla wrote: Emmie-Pie’s MRI of her head was clear of disease. THANK GOD and thanks for everyone’s prayers. We have finished chemo and getting stem cells Wednesday, 15th.
On Feb. 16, Darla wrote: wbc is 0 and she’s going to be getting platelets today and blood tomorrow so we are going to be here (Mary Bridge) a few weeks but no fever and mouth soars so far.
Thanks for all the support!! Love you guys.
Please share this with your friends and family. Little Emmie-Pie certainly needs our prayers and support.
If you want to make a donation, you can make a payment to Wells Fargo Bank for Emilye Flick: Routing # 125008547 / Account # 8200902354. Also she would probably love to get mail so here is her home address: 6705 96th st E., Puyallup, WA 98371.
To see the pictures from August 2011 garage sale, click here.
Ken and Susan H. gave One Hour a total net promoter score of a 10. They said we had excellent and courteous service!!
Ted W. also gave us a 10 and commented that both Garrett and Kai were polite and knowledgeable. Each is an example of what company representatives should be.
Sandy S. said we showed up at the “earlier” end of the estimated time window and that we did the work efficiently and in a professional manner. Sandy also gave us a 10 net promoter score.
Stuart and Dianne M. AND Travis and April S., gave us a 10 with no additional comments.
Ray and Irene H. made this comment: fast, efficient, and courteous. Service rep was here on time and completed the job with no delays. Score = 10
Shirley L. said the worker was thorough, friendly, and explained what my problem was and what I did wrong. She also gave us a 10.
Our comment cards have a different rating system 5 being the highest (completely satisfied).
John K. already referred us to a friend and commented that our technician was outstanding. On our comment card 5 being the highest, he ranked our company with a 5.
Del and Linda B. gave our technician all 5′s and said that he was excellent, courteous, and friendly.
Pamela D. commented that our entire staff had been very professional, courteous, and helpful and she would refer us to a friend.
Dion and Rachel G. gave all 5′s and said, “I called all over town and when I thought quality work and affordable prices were a thing of the past I found One Hour.”
Brenda B. was completely satisfied and said our technician was a good communicator, nice young man, and helpful.
One of our customers, Pat and Ann M., sent us a gift basket and the card read, “Kai and the One Hour Team, Thanks for your awesome support!”
We love our customers and truly appreciate the awesome feedback.
In 2011 we were involved in many home shows throughout Lewis, Thurston, and Pierce counties. This is an awesome opportunity for homeowners to get good ideas and meet their potential contractors for their home improvement projects. Home shows are a great way for us to educate the different communities on what kind of services we do provide. We started the year in Puyallup and ended in Olympia.
Next year, we are planning on doing most of the same shows. If you are at a home show, be sure to look for us. You never know what we are giving away and what our home show specials are. Our first 2012 Home Show will be the Puyallup Home and Garden Show at the Puyallup Fair Grounds on January 6-8.
![306982_250232171686050_153996401309628_702780_1608285374_n[1]](http://news.onehourairofwa.com/wp-content/uploads/2011/11/306982_250232171686050_153996401309628_702780_1608285374_n1.jpg "306982_250232171686050_153996401309628_702780_1608285374_n[1]")
One Hour Heating & Air Conditioning teamed up with Controlled Rain, LLC and participated in the Hawks Prairie Block Party held in the Home Depot, Costco, Best Buy, etc. parking lots this summer.
We had a lot of fun educating the community on what both of our companies do.
One Hour Heating & Air Conditioning services all types of heating and cooling equipment, makes repairs, and installs new systems. They provide service in Thurston, Pierce, Mason, and Lewis Counties and their surrounding areas.
Controlled Rain, LLC has been providing irrigation and landscape services for over 18 years in the Puget Sound Area.
Both of these companies take homeowner safety seriously by doing background checks and doing random drug testing on their employees.
We especially had fun playing with the kids. We had the bean bag toss that not only kids enjoyed, but adults as well. It was a warm, beautiful day and everyone was so friendly. It was a joy to participate. Here are some photos to see how much fun we had:
One Hour Heating & Air Conditioning teamed up with Controlled Rain, LLC to educate the community on what their businesses do. They both offered great specials and had fun playing a bean bag toss with all the children that passed their booth. All the children received either a frisbee, coloring book, fake tatoos, or candy; and all had smiles from ear to ear.
They had a lot of happy children at their booth which means they had happy parents. Together, both companies had a drawing for an iPad and One Hour had an “Oldest Furnace Contest”.
The weather wasn’t the best, but we still had fun. It rained so much, we thought the booth was going to float away.
We enjoyed connecting with our community and met a lot of nice people. Here are some photos of this event.
Kelly S. gave One Hour all 5′s (Completely Satisfied) on her comment card. She said she would use us again and would definately refer us to a friend.
April S. was completly satisfied with our technician. She was especially pleased with how the work was performed. It was also noted that our technician wore protective shoe coverings in her home.
Kristine W. said she would use us again and would also refer us to her friends. She gave our technician a 5 (completely satisfied) in all areas but especially valued our service we provided.
Brad S. said our technician seemed very knowledgeable and was completely courteous and professional. He said that he would use us again and refer us to his friends.
Benno said our technician was very friendly and explained everything. The customer liked the technician’s attitude, service, and the work that was performed.
The value of services received was rated at the top for Heather D.‘s list She was completely satisfied with our phone representative, how the work was performed, and the technician’s appearance and attitude.
Sean G. said the service charge was less than expected so he was pleasantly surprised. He would use us again and refer us to his friends.
Natalie and Chuck H. said our technician was a pleasure and they appreciated his attitude. He was a very nice, informative young man. Natalie and Chuck would use us again and refer us to their friends.
